[pt. 1]. The readiness question : are we prepared for relationships? --
The lens principle : who we are determines how we see others --
The mirror principle : the first person we must examine is ourselves --
The pain principle : hurting people hurt people and are easily hurt by them --
The hammer principle : never use a hammer to swat a fly off someone's head --
The elevator principle : we can lift people up or take people down in our relationships --
[pt. 2]. The connection question : are we willing to focus on others? --
The big picture principle : the entire population of the world -- with one minor exception -- is composed of others --
The exchange principle : instead of putting others in their place, we must put ourselves in their place --
The learning principle : each person we meet has the potential to teach us something --
The charisma principle : people are interested in the person who is interested in them --
The number 10 principle : believing the best in people usually brings the best out of people --
The confrontation principle : caring for people should precede confronting people --
[pt. 3]. The trust question-can we build mutual trust? --
The bedrock principle : trust is the foundation of any relationship --
The situation principle : never let the situation mean more than the relationship --
The Bob principle : when Bob has a problem with everyone, Bob is usually the problem --
The approachability principle : being at ease with ourselves helps others be at ease with us --
The foxhole principle : when preparing for battle, dig a hole big enough for a friend.
[pt. 4]. The investment question -- are we willing to invest in others? --
The gardening principle : all relationships need cultivation --
The 101 percent principle : find the 1 percent we agree on and give it 100 percent of our effort --
The patience principle : the journey with others is slower than the journey alone --
The celebration principle : the true test of relationships is not only how loyal we are when friends fail, but how thrilled we are when they succeed --
The high road principle : we go to a higher level when we treat others better than they treat us --
[pt. 5]. The synergy question -- can we create a win-win relationship? --
The boomerang principle : when we help others, we help ourselves --
The friendship principle : all things being equal, people will work with people they like; all things not being equal, they still will --
The partnership principle : working together increases the odds of winning together --
The satisfaction principle : in great relationships, the joy of being together is enough --
Final review of the people principles for Winning with People --
