Achieving IT Service Quality: The Opposite of Luck
(eBook)
Description
Loading Description...
Also in this Series
Checking series information...
More Details
Language
English
Reviews from GoodReads
Loading GoodReads Reviews.
Citations
APA Citation, 7th Edition (style guide)
Chris Oleson., & Chris Oleson|AUTHOR. (2009). Achieving IT Service Quality: The Opposite of Luck . BookBaby.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Chris Oleson and Chris Oleson|AUTHOR. 2009. Achieving IT Service Quality: The Opposite of Luck. BookBaby.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Chris Oleson and Chris Oleson|AUTHOR. Achieving IT Service Quality: The Opposite of Luck BookBaby, 2009.
MLA Citation, 9th Edition (style guide)Chris Oleson, and Chris Oleson|AUTHOR. Achieving IT Service Quality: The Opposite of Luck BookBaby, 2009.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouping Information
Grouped Work ID | 83ac9c13-0728-ca4b-b7bb-28743d5297bd-eng |
---|---|
Full title | achieving it service quality the opposite of luck |
Author | oleson chris |
Grouping Category | book |
Last Update | 2024-05-14 23:01:43PM |
Last Indexed | 2024-06-29 02:17:20AM |
Book Cover Information
Image Source | hoopla |
---|---|
First Loaded | Aug 3, 2022 |
Last Used | Dec 20, 2022 |
Hoopla Extract Information
stdClass Object ( [year] => 2009 [artist] => Chris Oleson [fiction] => [coverImageUrl] => https://cover.hoopladigital.com/vsa_9781617927270_270.jpeg [titleId] => 11740756 [isbn] => 9781617927270 [abridged] => [language] => ENGLISH [profanity] => [title] => Achieving IT Service Quality [demo] => [segments] => Array ( ) [children] => [artists] => Array ( [0] => stdClass Object ( [name] => Chris Oleson [artistFormal] => Oleson, Chris [relationship] => AUTHOR ) ) [genres] => Array ( [0] => Business & Economics [1] => Information Management ) [price] => 0.49 [id] => 11740756 [edited] => [kind] => EBOOK [active] => 1 [upc] => [synopsis] => Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design. Many IT organizations suffer from poor system and service quality with costly consequences. Every day it seems there's a new media report of a system failure damaging a company's bottom line or reputation. Don't let your business be next. Achieving IT Service Quality demonstrates that achieving superior IT system results is the opposite of luck. Whether you currently employ a service quality framework such as ITIL or not, this book can help your organization stop relying on expensive Band-Aids to put IT systems back together during a crisis; integrate innovative practices in technology, process, and organizational design; learn a practical and realistic methodology to dramatically improve IT service quality; build a culture of prevention and improvement for the short- and long-term. Built on the experiences and proven techniques of three IT professionals with a combined 40 years in the industry, this book provides insights on the dos and don'ts of equipping your business with high-performing, competitive IT services. [url] => https://www.hoopladigital.com/title/11740756 [pa] => [subtitle] => The Opposite of Luck [publisher] => BookBaby [purchaseModel] => INSTANT )