Reputation capital : how to navigate crises and protect your greatest asset
(Book)
Author
Published
Oakland, CA : Berrett-Koehler Publishers, inc., [2022].
Format
Book
Edition
First edition.
ISBN
9781523001842, 1523001844, 1523001852, 9781523001873, 1523001879
Physical Desc
xi, 217 pages ; 23 cm
Status
Description
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Copies
Location | Call Number | Status |
---|---|---|
Morris County Library - Adult Nonfiction | 659.2 WIN | Available |
More Details
Published
Oakland, CA : Berrett-Koehler Publishers, inc., [2022].
Edition
First edition.
Language
English
ISBN
9781523001842, 1523001844, 1523001852, 9781523001873, 1523001879
Notes
Bibliography
Includes bibliographical references and index.
Description
"A longtime ABC news reporter shows how, rather than try to deny, you can craft an honest and authentic response to any scandal and ultimately bolster your brand. In twenty years as a TV reporter, T. J. Winick covered many scandals, including the British Petroleum oil spill, the Pennsylvania State Football scandal, the Catholic priest molestation scandal, and the Toyota recall of 2009-2010. The biggest mistake he's seen organizations make is to try to "make it go away": refuse to apologize, decline to comment, go on the attack-anything to deflect attention. Instead, Winick argues for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital-it can remind people of what those standards are, and how strongly you believe in them. Drawing on his intimate insider knowledge of how the media works, Winick addresses every aspect of how to respond to a scandal. He includes the Ten Crisis Commandments-universal dos and don'ts. And he gives practical advice on who you should talk to, and when, and who should do the talking; how to form a crisis communication team; what tone you should strike in your messaging; how to work with the media; and much more"--,Provided by publisher.
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Citations
APA Citation, 7th Edition (style guide)
Winick, T. J. (2022). Reputation capital: how to navigate crises and protect your greatest asset (First edition.). Berrett-Koehler Publishers, inc..
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Winick, T. J.. 2022. Reputation Capital: How to Navigate Crises and Protect Your Greatest Asset. Berrett-Koehler Publishers, inc.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Winick, T. J.. Reputation Capital: How to Navigate Crises and Protect Your Greatest Asset Berrett-Koehler Publishers, inc, 2022.
MLA Citation, 9th Edition (style guide)Winick, T. J.. Reputation Capital: How to Navigate Crises and Protect Your Greatest Asset First edition., Berrett-Koehler Publishers, inc., 2022.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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